PRIVACY POLICY

Effective Date: March 1, 2026

ProteinBroz (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order through our online ordering system.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

When you place an order, contact us, or interact with our website, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number

Order Information

  • Food items ordered
  • Order preferences
  • Pickup details

Payment Information

Payments made through our website are processed securely through TD Bank payment processing services. ProteinBroz does not store full credit card numbers or payment details on our servers.

Accepted payment methods include:

  • Visa
  • MasterCard
  • Debit cards
  • Online payments supported by TD Bank

2. How We Use Your Information

We use customer information for the following purposes:

  • To process and fulfill pickup orders
  • To communicate with customers about their orders
  • To respond to customer inquiries
  • To improve our services and customer experience
  • To meet legal, accounting, and regulatory requirements

We only collect information necessary to provide our services.

3. Pickup Orders Through Our Website

Orders placed directly through the ProteinBroz website are for pickup only at our restaurant location in Calgary, Alberta.

ProteinBroz does not provide delivery services through our website.

4. Third-Party Delivery Services

Delivery services are available exclusively through third-party platforms including:

  • DoorDash
  • Uber Eats
  • SkipTheDishes

If you place an order through these platforms, your personal information is collected and managed according to the privacy policies of those services. ProteinBroz does not control the data practices of these third-party companies.

5. Geographic Scope

ProteinBroz operates in Calgary, Alberta, Canada, and our services are intended for customers within this region.

6. Protection of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

All payment transactions are encrypted and securely processed through TD Bank’s payment processing systems.

7. Sharing of Information

ProteinBroz does not sell or rent personal information.

Customer information may only be shared:

  • With TD Bank or authorized payment processors to complete transactions
  • When required by law or legal process
  • With service providers who assist in operating our website or business

8. Pricing Transparency

All menu prices are listed in Canadian Dollars (CAD)

Applicable taxes will be added at checkout.

Delivery fees may apply when ordering through third-party delivery platforms.

9. Refund Policy

Refunds may be provided only in the following situations:

  • Incorrect order received
  • Damaged or compromised food items

Customers should contact us as soon as possible if an issue occurs.

10. Order Cancellation

Orders placed through the website may only be cancelled before food preparation has started. Once preparation has begun, cancellation may not be possible.

11. Food Quality Commitment

ProteinBroz is committed to preparing fresh food daily using quality ingredients to ensure a high standard of food quality and safety.

12. Customer Rights

Customers may request access to or correction of their personal information by contacting us directly.

13. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

ProteinBroz

Calgary, Alberta, Canada

Email: proteinbroz@hotmail.com

Phone: +1 403-371-3595